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Refund policy

Our refund policy explained

K4 UX Refund Policy
  • Company Name: K4 UX Web Design Ltd
  • Company Number: 14841957
  • Effective Date: 10th October 2025
1. Purpose and Scope
This Refund Policy sets out the circumstances under which K4 UX Web Design Ltd (“we”, “us”, or “our”) will consider refunds for any of our professional web design, redesign, or maintenance services provided through https://k4uxwebdesign.com.
Due to the extensive creative, strategic, and technical labour involved in developing each custom website project, we operate a no-refund policy. This policy applies to all one-off and subscription-based design services, including consultation fees, discovery sessions, and design deposits.
This policy applies to business-to-business (B2B) transactions. Where services are purchased by consumers (individuals acting outside of business), statutory rights under UK consumer law may apply.
2. Acceptance of Policy
By engaging with our services, signing a proposal, or submitting payment (whether in full or as part of a subscription), the client (“you” or “the Client”) confirms that they have read, understood, and agreed to this Refund Policy.
This policy forms part of our Terms and Conditions and applies equally to individual and business clients.
3. No Refunds on Completed or In-Progress Services
3.1 Once work has commenced on a project — including research, design concept development, or onboarding — no refund will be issued for any reason, including but not limited to a change of mind, delay in providing materials, or client dissatisfaction with subjective design preferences.

3.2 This policy is in place because:

  • Our projects involve significant time investment, strategy, and professional design labour from the outset.
  • Work produced is custom-built and cannot be resold or repurposed.
  • We allocate internal resources, tools, and licensing expenses to each project immediately upon acceptance.
4. Discovery and Pre-Contract Clarity
We aim to prevent refund disputes by ensuring clarity before any work begins. All clients undergo a structured discovery process where goals, design direction, and expectations are defined in writing.
Only after mutual agreement do we issue a formal contract and initial invoice. The Client’s countersignature and payment constitute full acceptance of the service terms and deliverables.
5. Design Approval and Quality Assurance

To ensure satisfaction and transparency, we provide the following checkpoints:

  • Design Approval: Clients are shown detailed visuals and layout concepts before development begins.
  • Pre-Launch Review: A review meeting takes place before the final site goes live to capture any last adjustments.
  • Revisions: Clients may request reasonable amendments within the agreed revision window.
  • Testing and QA: All websites undergo functionality, speed, and mobile/tablet optimisation checks before delivery.
These measures are designed to guarantee quality and eliminate the need for refunds.
6. Subscription Clients (Monthly Plans)
6.1 Subscription-based web design and maintenance services are subject to a minimum 12-month term, billed monthly.
6.2 Early cancellation by the Client before the end of the minimum term does not entitle the Client to a refund for previous payments or waive future instalments owed. The remaining balance for the 12-month commitment becomes immediately due. This reflects the fact that our pricing is based on a 12-month minimum term, and resources are committed from the outset.
6.3 Subscription benefits (maintenance, edits, updates, and support) may be paused if payments are missed. Once all arrears are settled, full-service resumes.
7. Lump-Sum Clients (One-Off Projects)
7.1 Clients who pay the full project fee upfront acknowledge that such payment secures production scheduling, team allocation, and creative resource time.
7.2 No refunds are issued once the project has begun, as the fee covers work, planning, and deliverables tailored exclusively for the Client’s business.
7.3 Any unused revisions or optional elements that the Client chooses not to implement do not qualify for partial refunds or credits.
8. Client Responsibilities

Clients agree to:

  • Provide all required information, materials, and feedback promptly;
  • Review drafts and proofs carefully;
  • Communicate clearly regarding any required revisions or amendments.
Failure to do so may delay delivery but will not create entitlement to a refund.
9. Exceptional Circumstances

Refunds will only be considered in the following exceptional and limited circumstances:

  • Duplicate payment due to a billing error verified by K4 UX Web Design Ltd;
  • An administrative or technical error caused directly by K4 UX Web Design Ltd resulting in non-delivery of services.
Such cases will be reviewed individually, and any approved refund will be processed within 14 calendar days.
10. Ownership and Transfer on Completion
Clients receive full ownership of their website and deliverables once all agreed fees have been paid in full. Until payment completion, all intellectual property rights remain the property of K4 UX Web Design Ltd.
11. Chargebacks and Disputes
Unjustified chargebacks or disputes may be treated as a breach of contract. We reserve the right to suspend services and seek recovery of outstanding balances, legal costs, and damages where necessary.
12. Policy Updates
We reserve the right to amend this Refund Policy to reflect legal or operational changes. The updated version will always be available on our Website and will apply to all new clients and projects from the date of publication.
13. Contact Us

For billing or refund-related queries, please contact:

Email: info@k4uxwebdesign.com
Get a free quote

K4 UX Web Design Ltd